Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,555,141
Community Members
 
Community Events
184
Community Groups

I can not recevie invitaiton email

Hello. 

 

I have 2 account.

One account send invitation email to another. 

But can not recevie email. 

 

Can you check my account

2 answers

0 votes
Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 14, 2020

Hi @hwigyum ,

I can see that one email address on your site (the same one you used to log in here) bounced back to our mail system and was temporarily prevented from getting more mail. I've cleared the block from our system. If your organization's mail server throws the same error again, it's possible that our mail system will pause sending mail a second time. The error we received was:

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces.

This often happens if either there was a typo in the email (as stated in the error) or if the Atlassian account was created before the mail server finished creating the mailbox with that address - for example if this was for a new employee and the mailbox creation took longer (or was started after) than the Atlassian account setup.

I hope this helps clarify things - please let me know if the invitation email is delivered successfully when you retry now!

Cheers,
Daniel | Atlassian Support 

0 votes
Prince Nyeche
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Dec 14, 2020

Hi @hwigyum 

For Cloud users, contact Atlassian Support if your email doesn't receive an invitation. Ensure you have enough license count as well.

Thank you to reply. 

 

My license count not enough. I have 1 free license count.

So, I try to another email account and then receive invitation email well. 

 

My email account have problem? but there is no block policy.

Prince Nyeche
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Dec 14, 2020

please reach out to Atlassian support to help unblock it.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events