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I am logged out due to SSO using Azure AD

Edited

Hello there,

I have a blocker issue after enabling and enforcing SSO through Azure AD. AFAIK, the solution would be due to a mismatch in the public key. Therefore, just updating it would solve the problem. But first I need to log in!

Screenshot 2021-06-09 142533.png

Unfortunately I cannot open a proper ticket on support. Can someone disable the enforcement of SSO on my account so I can fix this configuration?

Thank you

1 answer

0 votes

Hello Henrique,

Thank you for reaching out to Atlassian Community!

Checking the details of your site, I saw that you were able to log in today and created a ticket with our support team.

If you face this issue again, the best option is to contact our support team on support.atlassian.com/contact, since from Community there is nothing much we can do. We can see the details of your account and site, but only through the ticket, we can ask for your consent to access your site. 

Since the issue was resolved, feel free to share the resolution here to help other community members that may face the same issue.

Kind regards,
Angélica

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