Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to set org and site admin to user.


What do we do if we only have the one person assigned the Org & Site Admin role and they have left the company? No one else has this role to be able to see the settings in the screenshot steps provided above. 

Do we open a ticket with Atlassian? 

1 answer

1 accepted

2 votes
Answer accepted

Hello @Katherine Lisman,

Thank you for reaching out to Atlassian Community!

Checking the details of your site, I can see that you are a site administrator of a Standard site and also the billing contact.

With this said, if you can't access Jira using the credentials of the previous Org admin, please, create a ticket with our support on so our support team can add you and another teammate as Org administrators.

Here in community, we don’t have access to your site, so a support ticket is necessary for that.

Kind regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

Atlassian Access Demo Q&A Recap

Hi Community! Thank you to all who joined our ongoing monthly Atlassian Access demo! We have an engaging group of attendees who asked many great questions. I’ll share a recap of frequently ask...

1,172 views 4 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you