Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to set org and site admin to user.

Hello, could you help me, how to set org and site admin to user?

I have not chance. After Settings I have not field Administrators. 

I am org and site admin.





2 answers

1 accepted

0 votes
Answer accepted

Hi Soňa,

Thank you for reaching out to Atlassian Community!

To add an org admin you need to go to, select the desired Organization > Settings > Administrators > Add administrators. 

Any org admin can add another one, there is no other permission for that.

Can you please send us a screenshot of what appears when you go to Settings on the organization?

Also, to help us better troubleshoot this issue, open the developer tools on your browser to check if there is any other error.


Hi Angelica,


I have not settings here :-(

Can you send us a screenshot of the options you see in the organization?

Below it's the sidebar of my test organization, there are four options including Settings:

Screen Recording 2019-10-04 at 12.54 PM.gif

Like Rory Sullivan likes this

Great it works, thank you



Like Angélica Luz likes this

that screenshot out dated now--especially with "Atlassian Cloud" 
can someone update?

Hello @Owl DiBlassio,

Thank you for reaching out to Community!

The steps to add administrators are still the same, but as you mentioned, the UI changed since 2019. Below are the screenshots of how it looks now:

Screen Shot 2020-12-02 at 12.03.28.png

Screen Shot 2020-12-02 at 12.05.00.png


Like Ashwini Kelsi likes this

Was it updated again?  I don't see a top nav anymore.  I have a left nav with some of these elements but not all.

0 votes

Hello @Mark Davies,

Nothing has changed since my last response. 

Can you access and check if you can access the organization?

I can see that you are site admin of three sites, but only on two of them that you are an Org admin. 

Please, make sure that you are accessing the administration of the ones that you have Org admin permissions.

If you have any other questions regarding this matter, please let us know.

Kind regards,

This isn't working and honestly it shouldn't be this difficult.  I am the sole org for the site and have been for a year but I need to give those rights to the CEO and other users.  JIRA is allowing me to do that and the more it changes the more frustrating it's becoming to be honest.  I know it's a great tool, I pitched it and recommended it, and I run it.  So I appreciate everything Atlassian is doing here but please stop making things complicated.  The simple idea was the best and now things are becoming a mess not only to maintain but to teach.  However; that's not the issue here.  I simply cannot add another site org.  I can add Admin but the Org option doesn't exist for me and I've looked for hours.  I'm done trying this.

Hello @Michael Puckett II,

Thank you for reaching out to Community!

The place where the Org admins are added is different. When you need to add someone as a site admin, for example, you go to Cog icon > User management. 

Since you are the Org admin, when you access User management you will also be able to see the Org menus on the top. So, click on Settings > Administrators.

Screen Shot 2021-04-20 at 16.10.24.png

Screen Shot 2021-04-20 at 16.12.13.png

I can confirm that your account (the one you are using here in community) has Org admin permissions, so in case you have more than one account on your site, please, make sure that you are logged in with the correct account.

Hope this helps!

Kind regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

See Atlassian Access in action - Live Demo

Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...

126 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you