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How to remove an orgadmin who is a former employee ?

Hello Guys,

The org admin has left the org and I am a site admin. How do I make myself an org admin and how I can remove the former employee from this role ? Please advise.


This is my current view in the admin page.

JIRA admin.png


Thank you!

2 answers

1 accepted

1 vote
Answer accepted
Daniel Ebers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 21, 2021

Hi @Karthiga Sethuraj

adding to the great how-to Vinod already set up for you I'd wanted to remark that, according to your statement and your screenshot, you are currently not org admin but "only" site admin.
That means you would need to get hold of your former admin once prior being able to do all the steps that are needed right now.

In case he already left a somewhat common scenario is to access their mailbox and reset the password.
If there is a second org admin you certainly can approach them also.

As soon as this is sorted out all the steps Vinod described precisely apply.


Thank you @Daniel Ebers  yes that was my situation unable to get in touch with the old org admin. luckily there was another org admin set up so got this all sorted out with his help. 

0 votes
Vinod Ramadoss
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Feb 19, 2021


To remove a user’s org admin permissions:

  1. Log in to and select your organization.

  2. From your organization, select Settings > Administrators.

  3. Find the user in the list and select Remove.

Next, remove the user’s site admin permissions:

  1. Go to your instance User Management (http://<instance>

  2. In the left menu, click Groups and locate the site-admins group

  3. Find the user in the list and click Remove

To remove a user from your site:

  1. Go to User management of your instance (http://<instance>

  2. Find the user in the list and go to their user details page.

  3. Select the 3 dot icon at the top and select Remove.


Reference -

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