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Hi @sasha.vo ,
As mentioned by @Nic Brough -Adaptavist- correctly, this is not a place for IT support but rather community to discuss Atlassian Products and related queries.
If you are looking for any support from Atlassian, you can navigate to the support and raise it here -https://support.atlassian.com/contact/#/.
Hope that helps.
I think you may have been misdirected.
I suspect you want to raise issues with your IT people, but here, we are a Community of people talking about Atlassian stuff. We're not your IT people (although they may be here, this is not the place to engage them).
I suggest you might want to talk to your IT people again, they should be referring you to their (your) support request channels, not an external forum.