You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
We are setting up SSO to sign in our users to the customer portal. Currently the way we have it setup:
Using IDP-Initiated Flow to SSO users in Azure into Atlassian Cloud. We have run a test within Azure for this SSO configuration and it works, but when we have our users go to https://[organization].atlassian.net/servicedesk/customer/portals it makes them type in their email before it goes through the SSO process. On first time use, it also makes them go through the Microsoft Sign in process and MFA as well (Which this may just be how it is).
We have gone through the following document to confirm all the settings are set correctly: Enable single sign-on for an enterprise application - Microsoft Entra | Microsoft Learn
Does anyone have an idea on why the customer portal still pops up to type in an email address?
Hello @Steve Drake ,
Welcome to the Atlassian Community!
Regarding how to set up Atlassian Access - SAML SSO and Azure, here is the official documentation from our side and from MS side: