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Hi @kvdmolen
Look at this post, maybe can help you
https://support.atlassian.com/user-management/docs/give-users-admin-permissions/
Cheers
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The sad truth is that the documentation of Atlassian is extremely unclear, as close to always..
Here's how:
1. Login as current "ORG & SITE ADMIN" user
2. Go to my.atlassian. Add intended ORG user as "technical contact" and "billing contact"
3. Login as the new intended ORG user
4. Go to my.atlassian and remove the current ORG from
"technical contact" and "billing contact"
5. Login as current ORG user.
6. Go to admin.atlassian and then Settings in the menu
7. Add intended ORG user as "Organisation Admin"
8. Login as intended ORG user
9. Go to admin.atlassian and then Settings in the menu
10. Remove current ORG user.
Done...........
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