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How to Move from G Suite Sync to Atlassian Access


What are the steps & impacts of moving from G Suite Sync to Atlasssian Access (AA)?  G Suite Sync only allows users to be synchronized & access to be granted against.  We want to move to Atlassian Access to gain the ability to do this with Groups, however we currently have G Suite Sync setup.  On the User Provisioning page of AA, we are simply greeted with a "You must disconnect G Suite" message.  Has anyone gone down this road before?  Does this mean a complete teardown and rebuilding of our existing Confluence and Jira sites?

1 answer

1 vote
Avni Barman Atlassian Team Jun 22, 2020


Thank you so much for reaching out to the Atlassian team about your question. Unfortunately, we don't currently support groups in the G Suite sync, and simply switching to SCIM user provisioning with Google Cloud Identity isn't possible because Google Cloud Identity doesn't support the SCIM groups object. You have two options:

1. If you are willing to wait a few months, we are currently working on a new G Suite integration that provides additional support to allow you to sync your groups for user provisioning via G Suite. You would be able to continue to sync your users through G Suite, use Google groups to grant product access, and continue to require your end-users to log in using Google.

2. You can move from the G Suite Integration to use SAML SSO and SCIM user provisioning with groups with another identity provider. To see a list of identity providers Atlassian supports alongside a detailed step by step of how to do this visit With this configuration you would be able to apply permissions and product access to synced groups. This would not be a complete teardown of your existing Confluence and Jira sites but rather a reconfiguration of SSO and user syncing. Your end-users accounts would not be affected, but they would log in differently. This would require a subscription to Atlassian Access. A couple of caveats: First, you must disconnect your existing G Suite connection. Additionally, upon disconnecting your existing G Suite integration, your end-users will no longer be required to log in using Google and your G Suite users will no longer be synced into your Jira/Confluence sites until you re-enable SSO with another identity provider. Okta (a 3rd-party identity provider) is offering a free account for Atlassian customers. Check it out here:

Please reach out to the support team if you are interested in this! Hope this was helpful and let us know if you have any other questions.



Hi @Avni Barman

I was digging in this subject and I've landed here. 

Did anything changed over last 6 months or there is still no way to use SAML and Google groups for access?


Kind regards,


Like Devon Peña likes this

Would love to know as well. We are currently on our 6 month trial through April. 



Jonathon Yu Atlassian Team May 16, 2021

Hi @Jeremiasz Stróżyk and @Devon Peña

A lot has changed since the original question, including the rollout of our new Google Workspace synchronization feature with Atlassian Access. If you're subscribed to Atlassian Access, you can now sync groups from GSuite as well as users, as well as enforce logging in with Google.

However, if your intention is to use both SAML SSO *and* connect a Google Workspace directory, currently we do not support using both. Atlassian Access can only connect to one external Identity Provider, so you'll need to choose which SSO and user provisioning provider you want to use. If you'd like to use multiple identity providers in a single Atlassian organization, please add your feedback here:

You can find our updated Google Workspace integration documentation here:

Like Sandy likes this

@Jonathon Yu 


Thanks for your reply. That makes sense; the greater objective is to be able to add Atlassian into an existing onboarding script. Do you have any resources for using your API to add users? Whether it be through Atlassian Access or the conventional GSuite Sync capability?

The resources I am finding through your website are confusing and not catalogued in a way that makes sense for what I am looking for. 



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