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I configured Atlassian Cloud SSO in Azure AD for my organization to log with SAML. When I am trying to log in the whole progress works with Azure works after login successfully, I get the following error shown on the Jira page: Hmm... we're having trouble logging you in. Please try again with a different authentication method.
The browse header show also another error: https://id.atlassian.com/login/callback?error=access_denied&error_description=authentication-policy-strategy-mismatch&state=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I tried everything and checked everything from the official Microsoft docs configuring the Atlassian cloud with SAML. https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/atlassian-cloud-tutorial
Can somebody explain and help how to solve my issue?
Welcome to Atlassian Community, and thank you for raising this with us! Our Access Support team will need to have a look at this for you, so I raised a ticket on your behalf. Please check your email for the ticket number. Someone will be in touch with you shortly!
Shannon | Atlassian Cloud Support
Happy New Year! Apologies for my lack of response since I've been away on an extended leave.
The solution to this error will depend on your Azure setup. Unfortunately, I can't see the answer to this user's error since their account has been deleted.
Please raise a ticket with Access support so we can give you a hand! You can use the quick link below:
We look forward to hearing from you!
Atlassian Cloud Support