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Help!  I can't log into my account!  Each time I try, the email with a recovery link never makes it

dan yamamoto May 12, 2023

My account is liked to Slack and Trello.  Tired logging into all but same negastive with emails


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Joseph Chung Yin
Community Leader
Community Leader
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May 12, 2023

@dan yamamoto -

Welcome to the community.  You should check with your site admin team to determine your account is properly configured against your env first.

If everything seems to be done correctly, you can contact Atlassian Support ( for further assistance because they have the ability to access backend system logs to troubleshoot more.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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