I am a site admin and would like to change the email address of jira and confluence account of a user. His consultancy email address was connected but now the company has changed. How do I change his email adress.
Welcome to Atlassian Community!
For Server, please follow the below steps:
Login as Jira admin/site admin, navigate to Cogwheel-> User management--> Users and select the user where you u can see the Actions option under which you can edit details(Email).
Login as Confluence admin , navigate to Cogwheel-> User management--> Users -->edit details .
For cloud :
An admin can impersonate a user in Jira, they can't change user details because they're not the owner of the account.
The user themselves will need to log into https://id.atlassian.com and hit the "change email" on their profile.
Please refer the link for the same:
Hope the information helps.