Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Gsuite to Jira Connectivity - Restricted Users by GSuite Group - Pulling deleted user


I created a brand new Jira account and connected up to GSuite for google sign on.

Also restricted who can access based on a GSuite group.  This works fine, however....

Jira is pulling back a user that was deleted from the group (and the entire GSuite organisation) about 4 months ago.  GSuite admin for both user and the group do not show it... and after a conversation with GSuite support they confirm it has been deleted.

They are saying I need to contact Atlassian as it must be their end as they are adamant that the user is definitely deleted. and cannot be their end.

So any ideas / thoughts would be most appreciated.  (Now in theory this should not be an issue as the user is unable to log on so would not be able to access anything inc Jira, but I would still like to understand what is going on just in case)



1 answer

1 accepted

1 vote
Answer accepted

Hi Russ,

I'm in the middle of evaluating the user management with G Suite to.

If i understand the docs correct it is so that if we use the GSuite sync.
Atlassian pulls the user from G-Suite all 4 hours but did not revokes access for removed users.

To achieve that i think we have to use Atlassian Access.
Atlassian will update that doc after mid-August 2020 "Connect to G Suite"
lets see what will be changed than.

If Atlassian Access is the solution than we will have extra coast on Atlassian Side and
maybe on G Suite side for a service called "Cloud Identity"
Cloud Identity is also available in a free and pay version, there I did not yet understood what we would need.

That's my 2 cents to that topic.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

What's new in Atlassian Access - Webinar

Based on your valuable feedback, we have released several new features to help you gain administrative flexibility with authentication policies, visibility into shadow IT with automatic product disco...

74 views 2 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you