Enforce SSO and can't login anymore

[Traian Niculai]

Hi Atlassian Support Team, 

Unfortunately I can't login anymore. I've configured SSO with Azure Active Directory but now I can't login anymore to the Admin Portal. 

I get the message: 

This sts.windows.net page can’t be found

I'm the organization admin but I can't change anything in the configuration as I'm not able to login. 

I tried to remove de SSO from AAD, but it didn't work I am still not able to sign in with the administrator account.

I am writing this ticket from standard user account joined to the tenant for tests.

Can you please help?

Regards,
Traian

[Shannon S]

Hello Traian,

Good morning, and thank you for raising this on Atlassian Community. Our Access support team will need to assist you with this, so I raised a support ticket for you under your organization admin address and copied your secondary email address on it.

You can reply to our ticket from your primary email. We'll be in touch with you shortly!

Take care,

Shannon | Atlassian Community Support

[Thomas]

Azure SSO Login Failed. Test in Azure Green. But now no Login possible.

Unfortunately, I can't login anymore. I've configured SSO with Azure Active Directory but now I can't login anymore to the Admin Portal.

This sts.windows.net page can’t be found / The Test in Azure was green.

No Admin Login is possible. Can i do something?

Need Help

Got same Problem.

[Shannon S]

Hi @Thomas,

Our Access support team will need to assist you with this issue.

You can log a ticket with them from our Atlassian Support portal.

You don't need to log in to create the ticket, but you will want to provide the email address and SEN associated with your Access subscription. You can reply to support via email.

I couldn't find an account with your Community Support account, but let me know if you have any trouble raising that ticket.

Take care,

Shannon | Atlassian Community Support

[Charles Chen]

Hi Shannon,

I am facing the same issue. 

Thanks!

Charles

[Dani Perez]

Hi,

I'm having exactly this same issue. After enabling enforce SSO, 404 not found on sts.windows.net.

SAML configuration and SSO is done on Azure and it's working, if I don't check enforce SSO.

Dani

[Shannon S]

Hi @Dani Perez,

We can take a look for you. Please log a support ticket at Contact Atlassian Access support.

Thank you!

Shannon S | Atlassian Community support