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Enable an account

I am a site admin and do not see the option for managed accounts in order to enable a disabled account.  Please help 

2 answers

1 accepted

1 vote
Answer accepted

Hi @Trena Norcia , 

Site admin is an admin permission that allows you to administer and see users within a specific cloud site, while the org admin permission allows you to see and administer all users from a determined domain(s). The org admins can see the Managed accounts page.

This is how it works today -- apparently, Atlassian is working in some changes, see the article

1 vote
Jimmy Seddon
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Dec 12, 2021

Hello @Trena Norcia,

I believe all you should be looking for is the "Users" link in the left hand menu under User Management for your site.  From there you should be able to see all accounts and if they have site access or not which you should be able to grant/revoke by clicking on the "..." menu beside the user's name.

I hope that helps!


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