Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Email domain DNS record won't verify


I'm trying to add an email domain from admin for Jira Service management.
I have copied the name in the Host Record field and Record Value to the Points to field on my websites DNS record. But the DNS record won't verify.
for example it is setup as TTL 1 Day

I was able to verify domain itself with no issue. But I can't get the email domains to work.
I did notice that when the "Record value" field that it had a "." at the end that my domain host said was invalid.  i.e "" 

Any help would be appreciated.

UPDATE: Made some progress only the TXT record for the email domain is not verifying now.

This is strange as the txt record for the domain verification for Jira worked without issue.

2 answers

1 accepted

1 vote
Answer accepted

Was finally able to get this to resolve.  Had to completely delete and remake TXT record and had a VERY long (several hours) propagation delay.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events