We turned on SAML for our account and it seems something is not working at the Atlassian end. After Okta authentication Okta is re-routing to Atlassian however Atlassian errors by giving the following error.
Whoops! The address you entered doesn't seem to be a valid email address. Try checking your email address with your organization admin."
I know i am typing in the right e-mail address.
Is there something Atlassian has to do to "move" Atlassian managed accounts to SAML ?
You don't need to move the accounts to SAML. It works automatically.
Since you're being redirected for SAML SSO with Okta, you must be entering the right email address, but the value coming in from Okta might be mismatching.
I think Atlassian Access picks up the NameID value from SAML assertion. You'll need to check if that value has the correct email address. To check this value you can use SAML Tracer, or you can upload it here using these steps so I can check it:
Open the SAML tracer from the Browser toolbar
Keep the SAML tracer window open
Reproduce the issue.
Go to SAML Tracer window
Click on export. Select None as cookie-filter-profile
Select the destination for the exported file and send me that file.
Hope this helps.
Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events