Email Suppression for Secondary Account

[Dan Radulescu]

Our domain has been added to your suppression list due to the mailbox not being available when the registration link was sent: crayoncopilot.com

Best,

Dan R.

[John Funk]

Hi Dan - Welcome to the Atlassian Community!

Let me see if someone from Atlassian can come here. 

[Perisic Nikola]

It would be great if we would have the list of people from Atlassian community that are within the Atlassian team

[Andy Heinzer]

Hi @Dan Radulescu 

I found there was a message sent to that address, however the SMTP server bounced that message with an error of:

550 5.4.1 Recipient address rejected: Access denied. [AM3PEPF0000A78D.eurprd04.prod.outlook.com 2024-03-20T12:58:08.003Z 08DC46A9D8C15B33]

That specific bounce message is known to be caused by an aggressive filtering setting within Outlook/Office365.  I have cleared the suppressions for that domain, but please see our guide in Unblocking Office365 emails for Atlassian Cloud - Atlassian Community  to prevent this happening again.

Thanks

Andy

[Perisic Nikola]

Welcome to the community @Dan Radulescu 

This is in order to avoid any spam. Please raise a ticket for Atlassian to remove you from the suppression list.

[Dan Radulescu]

Hi Nikola,

It seems almost impossible to raise a ticket because I couldn't setup the account for first use. Can you provide a link please?

[Perisic Nikola]

Here is the link to the Atlassian support: https://support.atlassian.com/contact/#/, if you have trouble with this account, I'd suggest to make a temp one, reference yourself on the ticket, so Atlassian can take a look at it.

[Perisic Nikola]

Hello @Daniel , can you help us with this issue?

[Daniel]

I'm sorry but I am unable to help you. I think someone from the support team may be better suited. I don't really know anyone who works with this particular area. Maybe @Wayne Tombo can help and direct to an appropriate team?