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E-Mail address from Service Desk Customer Portal Login to ADFS

Philipp Schenke October 19, 2021


we use Atlassian Access with Single Sign on. That works like a charme.

When users want to access the software from a device outside the organization they have to enter the e-mail address in the customer portal login and when they press the Login Button, they have to press the "Log in with single sign-on" Button. This redirects directly to the adfs login page.

The user has to enter the e-mail address again and then the related password.

Is there a way to take the e-mail address from the Service Desk Customer Portal to the adfs login page to be prefilled in username input field?

Current behaviour:

Untitled Diagram.drawio.png


Desired behavior:

Untitled Diagram.drawio (1).png

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