Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

E-Mail address from Service Desk Customer Portal Login to ADFS


we use Atlassian Access with Single Sign on. That works like a charme.

When users want to access the software from a device outside the organization they have to enter the e-mail address in the customer portal login and when they press the Login Button, they have to press the "Log in with single sign-on" Button. This redirects directly to the adfs login page.

The user has to enter the e-mail address again and then the related password.

Is there a way to take the e-mail address from the Service Desk Customer Portal to the adfs login page to be prefilled in username input field?

Current behaviour:

Untitled Diagram.drawio.png


Desired behavior:

Untitled Diagram.drawio (1).png

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

Atlassian Access Demo Q&A Recap

Hi Community! Thank you to all who joined our ongoing monthly Atlassian Access demo! We have an engaging group of attendees who asked many great questions. I’ll share a recap of frequently ask...

1,167 views 4 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you