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Does Atlassin Access support having external customers - (private email) - to Jira Service managemen

Hi there,

we currently use Jira Service management, Confluence, and Jira Software and I'm looking at using Atlassian access to better manage access based on our Google Workspace instance identities.

Can anyone confirm that by moving to Atlassian Access we would not lose the ability to have our external customers access various customer portals using their own private email address?


Would Atlassian Acess also allow us to set access policies for our external customers.



1 answer

1 vote
Claudio Gonzalez
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Oct 12, 2021

Hi @Duncan Nash ,

In our case we enable Atlassian Access for Azure AD ( and we don't had problem to manage external accounts (@otherscompanies.xx).

In the "User Management" site, we have two options to managed accounts.

Internal/External Accounts

Screen Shot 2021-10-13 at 00.09.29.png


Atlassian Access Accounts

Screen Shot 2021-10-13 at 00.10.54.png


Is important to enable Atlassian Access, that verify your domain.

Screen Shot 2021-10-13 at 00.13.59.png

Hi Claudio,

thanks for the feedback / information.




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