Does Atlassian have documentation around support reps accessing cloud instances?

[Sara Creenan (M&T)]

I work for a bank and Audit is concerned that we do not have a good handle on when Atlassian Reps access our system.

I was wondering if there is any documentation that explains how vendor access works?

I need to find a way to show audit that we can track when Atlassian access our site and also have a trail revoking their access.

We have been referencing the Admin Audit Log and it does not appear to be consistent and does not show that the atlassian reps removed  their access only that they added themseolves.

[Jimmy Seddon · Accepted solution]

Hi @Sara Creenan (M&T),

I believe the specific section you want is here: https://www.atlassian.com/trust/security/security-practices#support-access

Though you might want to point your Audit team to the root of: 
https://www.atlassian.com/trust/

If they have other questions around security, data residency, privacy, etc.

I hope that helps!

-Jimmy