Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Does Atlassian have documentation around support reps accessing cloud instances?

I work for a bank and Audit is concerned that we do not have a good handle on when Atlassian Reps access our system.

I was wondering if there is any documentation that explains how vendor access works?

I need to find a way to show audit that we can track when Atlassian access our site and also have a trail revoking their access.

 

We have been referencing the Admin Audit Log and it does not appear to be consistent and does not show that the atlassian reps removed  their access only that they added themseolves.

1 answer

1 accepted

2 votes
Answer accepted
Jimmy Seddon Community Leader Apr 28, 2020

Hi @Sara Creenan (M&T),

I believe the specific section you want is here: https://www.atlassian.com/trust/security/security-practices#support-access

Though you might want to point your Audit team to the root of: 
https://www.atlassian.com/trust/

If they have other questions around security, data residency, privacy, etc.

I hope that helps!

-Jimmy

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Published in Atlassian Access

Atlassian Access Demo Q&A Recap

Hi Community! Thank you to all who joined our ongoing monthly Atlassian Access demo! We have an engaging group of attendees who asked many great questions. I’ll share a recap of frequently ask...

507 views 1 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you