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Disconnecting the original AAD account

barbora.severova April 21, 2023

Hello,

we've got a bit of a complicated problem that I need some advice on.

An employee of name.surname@domain.com has left our company. The account has been deactivated on the Azure Active Directory side. After 2 months, the employee came back to the organization and a new domain account name.surname2@domain.com was created in AAD and linked to the directory in Jira as well.

However, when we put a permission group on the new account in AAD, in Jira it is assigned to the original account. There was a deletion of the original account in AAD to prevent these complications from happening, but the permissions are still being assigned to the wrong email address.

Is there any way to disconnect the original account or merge the two accounts mentioned together?

Thank you

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