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Disabled account cannot be reactivated despite being active in IDP (even from Managed accounts)

Over the weekend one of our accounts was disabled. We are unable to reactivate them.

  • I have tried to reactivate them from Managed Accounts and the option is grey
  • I have checked that the account is active in our Microsoft environment (IDP)
  • I have run a fresh reprovision to see if this resolved the issue but it did not

1 answer

0 votes

Hi David,

 

Please file a support ticket and one of our team members can look at your setup and figure out what is happening. 

https://support.atlassian.com/contact/#/

 

Best,

Narmada Jayasankar

Lead product manager, Atlassian Access.

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