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Disabled account cannot be reactivated despite being active in IDP (even from Managed accounts)

David Washburn
David Washburn Dec 07, 2020

Over the weekend one of our accounts was disabled. We are unable to reactivate them.

  • I have tried to reactivate them from Managed Accounts and the option is grey
  • I have checked that the account is active in our Microsoft environment (IDP)
  • I have run a fresh reprovision to see if this resolved the issue but it did not
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Narmada Jayasankar
Narmada Jayasankar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 07, 2020

Hi David,

 

Please file a support ticket and one of our team members can look at your setup and figure out what is happening. 

https://support.atlassian.com/contact/#/

 

Best,

Narmada Jayasankar

Lead product manager, Atlassian Access.

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Identity Manager
Atlassian Access
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

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