Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Disabled account cannot be reactivated despite being active in IDP (even from Managed accounts)

Over the weekend one of our accounts was disabled. We are unable to reactivate them.

  • I have tried to reactivate them from Managed Accounts and the option is grey
  • I have checked that the account is active in our Microsoft environment (IDP)
  • I have run a fresh reprovision to see if this resolved the issue but it did not

1 answer

0 votes

Hi David,


Please file a support ticket and one of our team members can look at your setup and figure out what is happening.



Narmada Jayasankar

Lead product manager, Atlassian Access.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

Atlassian Access Demo Q&A Recap

Hi Community! Thank you to all who joined our ongoing monthly Atlassian Access demo! We have an engaging group of attendees who asked many great questions. I’ll share a recap of frequently ask...

1,160 views 4 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you