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Currently people within our organisation are using a free license for Trello with their company email address. Besides those free licenses, we are using payed licenses for Jira.
We want to connect Atlassian with our own Azure Active Directory, specifically for Jira users. When connecting our domain via Atlassian Access, people with a free Trello license were connected too (because they are using their company email address for Trello).
In which way do we have the possibility to disable those free Trello-accounts and let colleagues stop using Trello with their company email address.
I hope to hear from you!
Found myself here after asking the same question, we don't want to have users create free trello accounts and up our access bill.
Not possible to control signup, or prevent signups adding to your Access bill if you still have a need AD linked/SSO accounts (for access like Serivce Desk customers which are free)
Atlassian support pointed me to this Suggestion that is currently "gathering info" so anyone thats in the same place, please add your voice to it
We have the same problem.
We have users with only Free Trello license that are in the provisioning scope of our identity provider (AzureAD) and with that, they are counted in Atlassian Access billing.
In the managed accounts, I can't disable trello for users.
The most of them are not using it. More of 30 people have last login time before 2021.
If I exclude them from the provisioning, they can't access other products as a customer. For exemple, we use Jira Service Management as an Helpdesk for our internal factory.
So, it's not a solution for us.
You force us to pay for something we're not using.
Hi @Joost Miljoen ,
you can disable those users in the Directory -> Managed Accounts menu on admin.atlassian.com : in Product Access choose "Trello" and click on each user having access to Trello to deactivate their profile.
This will also prevent these users from using their work email address in the future to sign up for Trello.
For other users, have a look at Atlassian documentation : https://confluence.atlassian.com/cloud/blog/2020/02/managing-trello-accounts-from-your-organization specifically the "Preventing users from signing up for Trello in the future" part.
Let me know if this helps,
Hi @Alexis Robert ,
Thank you for your reply, very helpful! At the moment we don't use Atlassian Access, because we want to disable those Trello-accounts beforehand. To prevent paying for a Atlassian Access license from people using Trello. This means that the Trello-accounts are not managed, right? After deleting/deactivating those Trello-accounts we want to use Atlassian Access only for our Jira users.
Is it possible to disable those accounts without having Atlassian Acces activated? Or do we have to activate (and pay) Atlassian Access before we can disable their Trello accounts?
And as an addition to this; we have colleagues that are using Trello as well as Jira. The URL you mentioned says that it is not possible to disable Trello, while keeping Jira activated for them. Do you think this will change?
Hi @Joost Miljoen ,
you can do the domain verification and manage accounts even without Atlassian Access : https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/
For your colleagues who have Trello and Jira, they will count only once on your Atlassian Access bill : no need for. them to disable their Trello account.
In this case, I don't believe that you can prevent people with an existing Jira account to create free Trello boards ... you'll have to check manually every now and then if someone is using Trello