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Disable Trello after activating Atlassian Access

Hi there, 

Currently people within our organisation are using a free license for Trello with their company email address. Besides those free licenses, we are using payed licenses for Jira. 

We want to connect Atlassian with our own Azure Active Directory, specifically for Jira users. When connecting our domain via Atlassian Access, people with a free Trello license were connected too (because they are using their company email address for Trello). 

In which way do we have the possibility to disable those free Trello-accounts and let colleagues stop using Trello with their company email address. 

I hope to hear from you! 


Joost Miljoen 

1 answer

0 votes
Alexis Robert Community Leader Mar 01, 2021

Hi @Joost Miljoen , 


you can disable those users in the Directory -> Managed Accounts menu on : in Product Access choose "Trello" and click on each user having access to Trello to deactivate their profile. 

This will also prevent these users from using their work email address in the future to sign up for Trello.

For other users, have a look at Atlassian documentation : specifically the "Preventing users from signing up for Trello in the future" part.


Let me know if this helps, 



Hi @Alexis Robert ,

Thank you for your reply, very helpful! At the moment we don't use Atlassian Access, because we want to disable those Trello-accounts beforehand. To prevent paying for a Atlassian Access license from people using Trello. This means that the Trello-accounts are not managed, right? After deleting/deactivating those Trello-accounts we want to use Atlassian Access only for our Jira users. 

Is it possible to disable those accounts without having Atlassian Acces activated? Or do we have to activate (and pay) Atlassian Access before we can disable their Trello accounts? 

And as an addition to this; we have colleagues that are using Trello as well as Jira. The URL you mentioned says that it is not possible to disable Trello, while keeping Jira activated for them. Do you think this will change? 



Alexis Robert Community Leader Mar 01, 2021

Hi @Joost Miljoen , 


you can do the domain verification and manage accounts even without Atlassian Access :


For your colleagues who have Trello and Jira, they will count only once on your Atlassian Access bill : no need for. them to disable their Trello account.

Hi @Alexis Robert , 

Thank you, we will try to manage it that way! 

I know, but our organisation don't want people to use Trello, so we want to limit our users to Jira and delete their other accounts (in our case only Trello). Is that possible? 



Alexis Robert Community Leader Mar 01, 2021

In this case, I don't believe that you can prevent people with an existing Jira account to create free Trello boards ... you'll have to check manually every now and then if someone is using Trello

It should be possible to disable the use of Trello altogether. 


You are in effect facilitating dark IT solutions. 


Specifically from a ISO 27001 standpoint we should be in control in what tool can be used and what tool cannot. 

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I agree, The ability to use unauthorized applications is a security problem

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@Alexis Robert Any idea is this possibilty of disabling Trello altogether is on a roadmap? And if not, what can we do to request it to be on the roadmap?

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