Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Deletion of account

Trying to delete an account of a former employee but I am receiving the following message


  • This account is related to active accounts that are set to AUTO-RENEW
  • This account is the primary billing contact for one or more products.
  • This account is a technical contact for one or more products.
  • To continue deleting this account the account owner needs to visit and designate a different user as a billing and technical contact.

As the user no longer works with the company, how do we remove this account

2 answers

1 accepted

0 votes
Answer accepted

Hi @Anita Duggan

apart from all valid thoughts about the account - it definitely make sense to check - as the message states the person is responsible at least for one Atlassian-related license for an on-premise product.

This is to make sure no license renewal will be missed (and such) in future.


1 vote
Clark Everson Community Leader Jan 11, 2021

Hi Anita,

Welcome to the community!

It usually isn't recommended to delete an account. By deleting an account, anywhere the persons name is will be removed, preventing future troubleshooting and in some cases fixing permissions.

The recommended thing to do would be to deactivate them. This way you won't be charged for them but it really can help prevent future issues:




Thanks for the quick response 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

Atlassian Access Demo Q&A Recap

Hi Community! Thank you to all who joined our ongoing monthly Atlassian Access demo! We have an engaging group of attendees who asked many great questions. I’ll share a recap of frequently ask...

1,175 views 4 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you