Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Deletion of account

Trying to delete an account of a former employee but I am receiving the following message


  • This account is related to active accounts that are set to AUTO-RENEW
  • This account is the primary billing contact for one or more products.
  • This account is a technical contact for one or more products.
  • To continue deleting this account the account owner needs to visit and designate a different user as a billing and technical contact.

As the user no longer works with the company, how do we remove this account

2 answers

1 accepted

0 votes
Answer accepted

Hi @Anita Duggan

apart from all valid thoughts about the account - it definitely make sense to check - as the message states the person is responsible at least for one Atlassian-related license for an on-premise product.

This is to make sure no license renewal will be missed (and such) in future.


1 vote
Clark Everson Community Leader Jan 11, 2021

Hi Anita,

Welcome to the community!

It usually isn't recommended to delete an account. By deleting an account, anywhere the persons name is will be removed, preventing future troubleshooting and in some cases fixing permissions.

The recommended thing to do would be to deactivate them. This way you won't be charged for them but it really can help prevent future issues:




Thanks for the quick response 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

See Atlassian Access in action - Live Demo

Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...

98 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you