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Deleting a user accont

Nico
Nico Sep 09, 2022

We are enabling Atlassian Access, and under setup I have received a list of users that is billable. Some users have been deleted from Atlassian, but they are still showing up as billable in the list since they have access to Trello or Bitbucket. How can we completely delete the the users? 

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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Sep 09, 2022

Hi @Nico ,

here a complete guide https://support.atlassian.com/user-management/docs/delete-a-managed-account/

Hope this helps,

Fabio

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Nico
Nico Sep 09, 2022

Thanks for the guide @Fabio Racobaldo _Herzum_. Problem is that we no longer have access to the registered email associated with the account we need to remove since they have left the company. 

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Sep 09, 2022

So, you need to raise a request to https://support.atlassian.com/contact/#/

Fabio

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