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Davide D'Alessandro1/Italy/IBM having issue while sign up in atlassian

He can successfully access and login to the atlassian.com website with my IBM ID/pwd 

but He is not able to access https://ibmgaia.atlassian.net/secure/Dashboard.jspa..his name is not showing while adding in my project (RMT).

Can you please help us

2 answers

Thanks Danny .I have attached screen shot where Davide can login in atlassian .,But I am not able to add him in my project.

Hope it will help to look into this issue

0 votes
Deleted user Oct 03, 2018

Hi @Priyanka Baliyan,

are you able to view his user credentials in the admin panel of JIRA?

if so, does his user account have access to the correct JIRA product (if you have more than one on your instance)?

thanks

Deleted user Oct 03, 2018

Hi @Priyanka Baliyan,

Are you a Project Admin or the Jira Admin? I ask this as both roles have different permissions when editing user access.

Thank

I am Project Admin.

Deleted user Oct 03, 2018

Thanks @Priyanka Baliyan,

You will have to contact your Jira Admin and get them to check the user's product access in Site Administration. 

Thanks

Even Apurba Thakur (Jira admin) is not able to add him.

Deleted user Oct 03, 2018

Can you ask Apurba Thakur to check the user has product access ticked?

Apurba Thakur (Jira admin)n Not able to invite Davide .Can you please  help us out.

 

Thanks!!

Deleted user Oct 03, 2018

Hi @Priyanka Baliyan,

If this is the case, it would be a conflict of interest for me to request admin access to your instance and for you to grant it. Instead, I would suggest creating a support ticket for the Atlassian Support team to investigate.

Apologies I cannot be anymore assistance. 

  

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