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Create an organization (in order to do a domain verification)

Peter Smolders November 8, 2018

Hello,

I am an adminstrator user and I would like to create in the Atlassian an organzation in order to do a domain verification.

According to the Atlassian cloud support, I should do following :

To create an organization:

  1. Go to the Administration area of your site. 
  2. Click Organization, under 'Organizations & Security'.

When I am in the administration menu and search in the menu for Organizations & Security, I can only see Security. I am not able to select Organization. I can only see Security - not Organizations.

Can somebody explain me how I could see and select the option Organization?

Thank you,

Peter

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 8, 2018

Hi Peter,

If you can't see the option to create an organization, probably you already created one, so please click on Security and you will be redirected to admin.atlassian.com. On this URL you will see all the organizations that you are an admin and then you can verify a domain.
Please, let us know if you can see the organization through admin.atlassian.com.

Regards,
Angélica

Peter Smolders November 8, 2018

Hi Angélica,

Thank you for your feedback. I have succeeded to create an organization and I also succeeded to verify my domain 'e-llis.com' (Verification Type = DNS) in my organization.

Now when I go in the Jira Service Desk to my project > project settings > Summary > Notifications and change there the default email address jira@e-llis.atlassian.net to it@e-llis.com and select 'Update' then I get error message : 'DKIM validation failed for this domain'.

Do you know what I have to do in order to that atlassian can send email on behalf op it@e-llis.com?

Note : the it@e-llis.com mail address is also mentioned in my organization in the managed accounts.

Regards,

Peter

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 9, 2018

Hi Peter,

Now that the domain is verified, you must follow the steps provided in the documentation below in order to change the project email:

- Configuring Jira Cloud to send emails on behalf of your domain

Please, give a try and let us know how it goes.

Regards,
Angélica

Peter Smolders November 11, 2018

Hi Angélica,

Thanks for the support.

With the steps in the link you provided me, I succeed in order to change the project email.

Have a great day!

Peter

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 13, 2018

Hi Peter,

Awesome!
Glad that we could help.
Have a great week!

Regards,
Angélica

johnny wyatt February 25, 2020

I am having this problem but the link provided doesn't seem to work anymore.

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 26, 2020

Hi @johnny wyatt

Thank you for reporting this. I updated the link and it should work normally now.

Regards,
Angélica

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