Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Correct recovery code is not allowing me to access Bitbucket

Edited

Cannot access Bitbucket after correct recovery code or with verification code is entered. An error is displayed on screen saying " Oops, that didn't work. Try that again in a moment."

Then the mouse pointer circulates and never stops. 

 

The browser am using is Microsoft Edge. 

PSX_20191113_181546.jpg

2 answers

Smartlock Google access was blocked from my office machine and so is the issue. 

Fixed. Closed. 

I don't think there is any other way to access your account if your recovery code is not working .

I doubt changing browser would change anything .

But try Chrome for the revolving issue.

I was able to successfully logged in to bitbucket outside my office machine. 

This issue is within my office desk machine but however, my colleague is able to login successful from his office desk.

The IT team confirmed we both are under same liverage access to bitbucket and Atlassian. So no sure why my account is facing this issue neither does IT.

I tried to login from my colleague machine and still had the issue. 

Try clearing browser cache - complete history , that is all I can say as of now. ;-)

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

See Atlassian Access in action - Live Demo

Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...

111 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you