Hello - I am the site admin for my instance of about 2000 users, and I can not figure out how to change the email address of any user including mine. I find it in ID.Atlassian.com but it says its managed and to contact the admin (myself). Any pointers on how to achieve this? Thanks
Thank you for reaching out to Community!
I know it has been a while since you posted this question, but I’m adding a comment here just to share that I saw that you created a ticket with our support and the issue was resolved on February 12.
The issue was related to a duplicated organization where the domain was verified, that’s why you didn’t have permission to change the email address.
I’m just sharing this detail here in case other community members face the same issue.
In case you have any other questions regarding this matter, please let us know or feel free to reopen the ticket.
Welcome to community! It seems that the domain must be controlled from another organization (which you're not the Admin). so you cannot simply do a switch from the Org Admin hub. If you're on a Standard or Premium Plan, Please get in touch with Atlassian Support, so they can trace your domain and to which organization its linked with in order to put you through with the Administrator. so together with the domain admin, you can change the email to another email address after your new domain has been verified. P/s: this might involved merging organizations to be totally possible.
Otherwise, there's no way to change the emails from Old to New and you can end up duplicating every user you have on the Instance with the new email address.
I found this documentation https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html but i have never done this so i dont know the exact steps but figured i would share this which might help you get to the your end goal.
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