It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Change Org admin that left to a new user


I am trying to change the Org admin which was set to a previous employee that left to a new user (myself). Unfortunately, there is only one Org admin setup: the ex-employee.

I do have access to his email, but not his login password. Tried to login as the previous user and get a login mailed to his account via the "Send recovery link", but that link never arrived (tried many times; other emails do arrive to his account; nothing in spam).

Is there a way to either:

- add me as a new Org admin, or

- send a recovery password to the current org admin so we can login there and add the new admin ourselves?



1 answer

1 accepted

1 vote
Answer accepted

Hello Martijn,

Welcome to Atlassian Community!

Thank you for the details. 

Checking on our tools, I found a bounce on his email address, that's why you were not receiving the reset password email.

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 - gsmtp

Only an Org admin can add or remove other Org admins, so since you have access to his account, it will be necessary to log in with his account in order to do that. I also suggest adding other site administrators as Org admin to prevent this issue from happening in the future.

Please, try to reset the password again and let us know how it goes.


Hi Angelica,

Tried again (same email, checked for spaces before), but now it worked. Managed to change the org admin. Don't know what magic you did or what went wrong, but thanks for the help!



Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

We're launching improved navigation for admins

Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...

420 views 0 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you