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Cant access my account

Edited

I followed and did troubleshooting guidelines for all of browser but it seems it doesn't work and still I cant access my account.error encountered.jpg

1 answer

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Hello @Jose Enverga Maaliw III ,

According to the error message in the screenshot, 3rd party cookies are disabled in your Internet Browser. Have you tried enabling them and they clicking on the button (without refreshing the page)? What happened? Did anything change?

Also, have you tried accessing from an incognito/private window? Did it make any difference?

Finally, have you tried using different Internet browsers?

Hi @Dario B

Appreciate your help, but yes, I already tried all troubleshooting's guide, and accessing in different internet browser even in incognito/private window, but nothing change, same error.

Dario B Atlassian Team May 21, 2019

If going incognito or changing browser does not help, then I need to collect a bit more information about the issue. Specifically:

  1. Was this working before or it is the first time you try  to access the instance acelityit.atlassian.net? 
  2. Are you able to access any other instance or to log-into id.atlassian.com using the same email address and password combination?
  3. Are you the only user facing the issue or other people are experiencing the same behavior?
  4. What are the OS and the Internet browser used?
  5. Are you behind a proxy or/and firewall or connecting from a secured company network?
  6. Do you have any network security tool installed on your computer?
  7. Are you able to log-in using a different computer and internet connection?

 

Please answer above questions so that we can get a complete picture. Also, in case you are unable to log-in from your company network but everything works fine from a different network (e.g. from home), then please make sure that the domains and IPs from below page are white-listed/accessible:

https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html#AtlassianCloudIPrangesanddomains-Domainnames

 

Cheers,
Dario

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