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Cannot transfer one organisation to another

Edited

Hi, I have a similar problem, how can I raise a new ticket? Do all request need to be in the public forum?

1 answer

1 accepted

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Answer accepted

Hi @Valerio Chang,

Thank you for reaching out to Atlassian Community!

The ticket creation depends on your role and your Cloud plan.

If you are a site administrator or a trusted user of a Standard or Premium Cloud site, you can raise a request on support.atlassian.com/contact.

In case you are not an administrator or you are using a Free site then you will be redirected to community where we can help you.

With this said, if you are using a Free site, feel free to let us know more details about the issue you are facing, so we can proceed with the fix.

Kind regards,
Angélica

I am trying to transfer the site 

https://gearset-cse.atlassian.net/
https://gearset-clean-se.atlassian.net/

to my organisation

Both getting the "Failed to perform action at this time. Please try again later." error, can you help unblock the transfer? Thanks! 

Hi Valerio,

I removed what was blocking the transfer and it should work now.

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

Like Steffen Opel _Utoolity_ likes this

Thank you so much!

Like Angélica Luz likes this

Hi Angelica, can I also ask for I would like help with transferring the site on https://gearset-us.atlassian.net/ to my organization https://gearsethq.atlassian.net/?

The application currently says "This feature is unavailable for your organization. To transfer your products to another organization, contact support and raise a ticket under the category Technical issues and bugs."

Hi @Valerio Chang,

Sorry for the late response here. 

I disabled the vortex mode on your site and the transfer should work now.

Regards,
Angélica

I'm trying, but the [Transfer products] button is still greyed out.image.png

Hi Valerio,

This is happening due to the blockers on the list. You need to follow those steps in order to proceed and transfer the products from one Org to another.

While you don't remove SSO, domains, API keys, and so on, it won't be possible to transfer the products.

Regards,
Angélica

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