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Cannot add new member due to 10 people restriction

JamesJi
JamesJi Mar 04, 2020

it drive me crazy !!! because its so difficult to add new member.

now we are 10 people and I cannot increase it as I am trying to pay more. 

its been already more than 30 hours to ask about this.

and new member can never receive invitation email from atlassian 

we are using this for more efficient team working but I am spending too much time to manage new people !!!

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 09, 2020

Hello James, 

Thank you for reaching out to Atlassian Community!

I see that you opened tickets with our Customer advocates and they are helping you with this request.

As mentioned and also I confirmed, there are no blocks on your domain, so you should receive notifications.

Please, make sure to whitelist our domains and IPs: Atlassian cloud IP ranges and domains

If it shows any error on the UI when you invite a user, please let us know.

Regards,
Angélica

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