Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can't create an Account with email address


Hi, I've tried to create an Atlassian Account with the follow email Address <redacted>. But I don't get a link to verify my email. I've also tried to get a recovery link to recover password in case some how there was an account with my email, but with no luck. How can I activate my account with that email ?

Please advise, 

2 answers

1 accepted

1 vote
Answer accepted
Daniel Eads Atlassian Team Sep 18, 2018

Hi Adam,

I've pulled out your email address so you don't get overrun by bots sending you spam ;)

Hold tight while we investigate your account details. I'll update this post when we have more info.

Daniel Eads | Atlassian Support

Hi Daniel,

I've put email so you'd had an idea what account. Thanks for pulling it out though. Waiting for your update. 

Thanks a bunch!


Daniel Eads Atlassian Team Sep 19, 2018

Hey Adam,

We found the email address that you were having trouble with had previously bounced emails back to our systems. Is it possible that this is a new email address that maybe hadn't been completely set up yet when you started creating an Atlassian ID with it?

I've reset the email on our backends so any more verification emails you try to send should go through.

Let me know how it goes!


Yes, it was new account. You update worked. Thanks Daniel!

Hi, I've tried to login an hipchat Account with the same email Address and password as Atlassian community but can't do it.

please help.


Hi there, @PRT_ZAIRE_STP

Sorry to hear that you are facing this issue. Can you please confirm if you were logging in using this email address - ? Also, can you share the error that you are getting on your end?

Do you also happen to know that your email address might be associated to a HipChat Server / Data Center instance instead of HipChat Cloud?

The reason why I am asking is because I have checked the backend and verified that there are no accounts associated to any group with that email address. Hence, that could potentially be the main reason as to why you were unable to log in to HipChat.

Keep me posted.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

Atlassian Access Demo Q&A Recap

Hi Community! Thank you to all who joined our ongoing monthly Atlassian Access demo! We have an engaging group of attendees who asked many great questions. I’ll share a recap of frequently ask...

1,515 views 5 5
Read article

Atlassian Community Events