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Can I verify a domain that redirects to another domain?

Edited

My company recently changed names and changed the domain name for it's website. The new company domain has been verified but the old name was not verified. The old domain redirects to the new domain. Is it possible to still verify the old domain?

Since the old domain was not verified prior to the move, I am having to ask all company employees to manually change their email addresses to the new company domain, which is error prone and time consuming.

1 answer

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John Funk Community Leader Sep 27, 2021

Hi Phillip,

Yes, you should be able to. We did that back a few months ago ourselves. 

I had my Sys Admin add the text to our DNS that I used for our new domain and am not able to verify the old domain. I know it can take up to 72 hours for the change to propagate but it has now been 5 days since we added the text to our DNS. Did your company have to do anything out of the ordinary in order to verify the old, redirected, domain?

John Funk Community Leader Oct 07, 2021

No, it wasn't anything out of the ordinary - we just updated the DNS with the text and it worked fine. 

I would submit a request to Atlassian:

https://support.atlassian.com/contact/#/

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