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CLOSED: AMA - All things Atlassian Access

Will Pech
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 29, 2024

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Hi, Access Community!

Whether you're responsible for your organization’s cloud security strategy or interested in learning how to strengthen your security posture as a part of your move to the cloud, our Atlassian Access product experts will answer your questions async in this Ask Me Anything.

This AMA will go live February 8th. Start submitting your questions below, upvote others' submissions and watch this space as we will be answering your questions after we close submissions on February 22nd.

Want to learn more about Atlassian Access? Click HERE.

 

Here’s how it works:

  • Add your questions below starting February 8 - 22.

  • Be sure to take a look at other community members' questions and up-vote those that you find interesting.

  • Join us on March 7th where our product experts will be answering your questions!

9 answers

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7 votes
David Meredith February 9, 2024

CLOUD-10325 / Product Requests allow Enterprise customers to prevent their claimed / managed users from creating signing up to new Atlassian products / sites.

When will this be made available to all Atlassian Access plans? If not, why not?

FREE Trello / Bitbucket in particular causes a significant impact to the plans for Standard and Premium customers. Enterprises are arguably less financially impacted as their enterprise users (intentionally licenced users) already have Atlassian Access included.

This functionality was voted for by all Atlassian Access users however only Enterprise users are benefiting from a range of Atlassian Access features.

Dandrew Cruda
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 8, 2024

Hi David, we are invested in providing more admin controls to manage creation of new Atlassian products/sites.

We recently launched a feature in Atlassian Access that allows admins to add themselves as org admins to products created by their managed users, allowing them to determine the next best steps for that particular product. Note: This feature does not work for Trello at the moment.

Learn more about it here.

7 votes
Kim-Stacey Kidder February 8, 2024

Hi! What are some pitfalls to avoid when setting up Atlassian Access?
Also, what prep work/data clean-up would you recommend beforehand?
Any additional best-practices before/during set-up? 
Thanks!! 😊

Dandrew Cruda
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 8, 2024

Hi Kim - Yes, some key considerations are:

  • Consider who in your organization needs access to Atlassian products and choose an appropriate way to create accounts for them in Atlassian.

  • Consider what security posture is ideal for your organization and map those to controls in Atlassian Access. To get started quickly, you can use the controls Atlassian recommends , even if your team is stretched thin.

Like Kim-Stacey Kidder likes this
6 votes
Patricia Ermisch _STAGIL_ February 9, 2024

Is a feature planned to transfer all user accounts of the associated domain to the new default policy after a directory has been added?

Dandrew Cruda
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 8, 2024

Hi Patricia, you can export a CSV with all your managed accounts (navigate to Directory > Managed accounts and then click on “Export accounts”), and then use that CSV to add users in bulk to the new authentication policy:

  • Select Security > Authentication policies >

  • Select Edit.

  • Select Members tab > Add members.

  • Select Bulk entry > Select Upload to add CSV file (only up to 10,000 emails from your managed accounts are allowed).

  • Select Add.

This process is explained in our documentation (see “to enter members in bulk” under “Add members to your authentication policies”)

4 votes
Patricia Ermisch _STAGIL_ February 9, 2024

When linking domains to a directory, it would be very handy if you could directly select all the domains that have previously been claimed with a single click and not have to select all the domains individually.
Is there a trick for this?

Dandrew Cruda
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 8, 2024

Hi Patricia, thanks for the feedback. We’ll take this improvement to the domain-linking interface into consideration for our roadmap.

4 votes
Patricia Ermisch _STAGIL_ February 9, 2024

Further questions about Automatic setup Provisioning (Entra ID)

You can claim domains twice via "Automatically set up user provisioning", for example if you have verified a domain before setting up Atlassian Access. In this case, the domains are then shown twice in drop-downs. Is this a intended behavior?

The "All Directory Sync" via the "Automatically set up user provisioning" function can take a very long time, depending on the system. A rough progress bar would be great.

Are further options for limiting the All Directory Sync planned for the future, for example only synchronising security groups?

Dandrew Cruda
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 8, 2024

Hi Patricia, we are aware of the “duplicate domains” issue that you described - we know that this is confusing and we appreciate your feedback on the need to improve this.

From your description, it sounds like you’re talking about the Azure AD syncing for nested groups. This feature does provide the ability to sync specific groups rather than all groups as part of the setting titled “Select users to sync”. Please review our documentation for more details.

4 votes
Patricia Ermisch _STAGIL_ February 9, 2024

We have some Questions regarding SAML configuration:

Will there be a way of configuring SAML via metadata.xml? With URL would be optimal to be able to switch certificates purely via the IdP?

It would be great to display the configuration URLs of Access ("SP Entity ID" & "SP Assertion Consumer Service URL") on one page together with the configuration. Currently you have to enter the placeholders in the Entity ID to be able to download the certificate, for example. Is a feature planned for this?

Dandrew Cruda
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 8, 2024

Hi Patricia, on your first question - would a public API that helps you configure SAML for Atlassian Cloud (as opposed to having to set it up in the Atlassian Administration UI) meet your requirements?

Thanks for sharing your feedback on the friction during the SAML configuration process. We’ll evaluate improvements to make SAML configuration more streamlined.

2 votes
James Gambrill February 12, 2024

In our ecosystem, we have differing levels of users that interact with Jira in different ways.  In the case of our largest population of users that have high add/remove change rates, we face some challenges that don't have easy answers like assigning the right authentication policy so we can vary session termination values without impact to other users.

As a Premium customer, how can I use automation to handle the high volume changes occurring in our Access user population and easily automate authentication policy assignment or change assignment en masse for any given population?

We also have a use case where our HR team interacts with personnel through email in JSM, and the inclusion of special Customer records using this email address is pervasive in every project throughout Jira, and this has an adverse effect on selecting the right "user" in Jira Software projects that are only used to seeing 200+ users.  Now they also see all the HR Customers when selecting an Assignee or Reporter.

Is there anyway with Access to limit the visibility of any population of user records such that they don't appear in a Project?  Any tricks outside of Access?

Dandrew Cruda
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 8, 2024

Hi James, thanks for sharing feedback on the need for automated assignment of users to authentication policies. We’re currently exploring more flexible/automated mechanisms for applying authentication policies as well as offering APIs for moving users between authentication policies.

Regarding your use case of limiting the set of users displayed in user pickers in Jira Software projects, please refer to this documentation.

1 vote
Brian Hill February 7, 2024

We need to see additional functionality in managing Atlassian Access  - Session Termination settings, going beyond the Reset Sessions button, reflected this in a request at https://jira.atlassian.com/browse/ACCESS-1740 - noted there are quite a few adjacent/similar requests, would like to see Atlassian tackle this promptly as it has implications for your FEDRAMP ambitions and customer base.

Dandrew Cruda
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 8, 2024

Hi Brian, two updates on this:

  • We’re currently exploring functionality to automatically rotate sessions for users while they are logged in. This is part of an ongoing effort to enhance session security. This will be separate from the “idle session duration” setting that exists today in that it will apply to users who are actively using Atlassian products.

  • As part of Atlassian Cloud for Government, the upcoming FedRAMP Moderate solution that’s on our Cloud roadmap, we plan to offer hard session limits (24 hours with hard logout)

0 votes
Brian Hill
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February 7, 2024

We need to see additional functionality in managing Session Termination settings, reflected this in a request at https://jira.atlassian.com/browse/ACCESS-1740 - noted there are quite a few adjacent/similar requests, would like to see Atlassian tackle this promptly as it has implications for your FEDRAMP ambitions and customer base.

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