Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Authentication for JSD Customers

Hey guys, how are you doing?




Let's say I have my company service desk portal, and, one of my portal customers, client of my company, need to create requests on my instance.

For that, they'll use their corporate email account.

They already use Jira on their company, and have their accounts managed with Atlassian Access.


When they log in to my portal to create a request, using their corporate email, what is going to happen?


1. They'll have to create a new password

2. They'll be redirected to their SSO page, and use the same password they use on their instance


Best Regard

1 answer

1 vote
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Apr 09, 2020 • edited

Hi Vando,

Atlassian Access will manage all Atlassian accounts if they already exist. So if your customer needs to login to the portal, they will be subject to their company's existing SSO.

See this answer from an Atlassian for a little bit more detail -

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events