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Atlassian account verification email not received

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Cloud Ops
Cloud Ops Nov 10, 2021

I also have the same problem. Trying to set up a new Jira account for my work but not receiving the verification email.

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 11, 2021

Hello @Cloud Ops,

Welcome to the Atlassian Community!

Checking your domain on our tools, it returned 28 email addresses on the suppression list due to the following errors:

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp
550: 550-5.2.1 The email account that you tried to reach is disabled. Learn more at 550 5.2.1 https://support.google.com/mail/?p=Disabled... - gsmtp 

I removed those bounces and the notifications should work now.

Kind regards,
Angélica

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