Atlassian account verification email not received

[Piero Castro]

Hello, I cannot receive the verification email, I have created an account with this email [Removed by moderators], this is a corporate domain of its own, and it has a mail filter, if there is no blocking on your part, I would be grateful if you could mention which domains I should add so that I can receive these verification emails.

Thanks for the help

[Angélica Luz · Accepted solution]

Hello Piero,

Thank you for reaching out to Atlassian Community!

I searched for bounces and blocks for the email you mentioned and also for the entire domain, but there is nothing blocking the notifications on our side.

Please, whitelist our domains and IPs and check if you will receive the notifications:

• Atlassian cloud IP ranges and domains

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

[Muhammad Kashif Khan]

I also have the same problem. Trying to set up a new Jira account for my work but not receiving the verification email. my email is [Removed by moderators]

[Angélica Luz]

Hello @Muhammad Kashif Khan,

Welcome to Community!

Checking your email here, there were two bounces due to the following error:

550: 550 Invalid recipient ...@... (#5.1.1)

Both were removed and the notifications should be delivered now.

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

[Muhammad Kashif Khan]

Hi @Angélica Luz ,

Thank you so much for your kind support. Yes it is working now.

Same issue coming with my colleagues,  email id are

1- [Removed by moderators]

2- [Removed by moderators]

Please can you check his id also.

Thanks and appreciated 

[Angélica Luz]

Hello @Muhammad Kashif Khan,

I’m glad that it’s working again!

Regarding your colleagues' email addresses, there were bounces as well due to the same error:

550 Invalid recipient (#5.1.1)

550: 550 Invalid recipient ...@... (#5.1.1)

Kind regards,
Angélica

[Muhammad Kashif Khan]

Thank you so much for your support. His id also working now

[Johannes Welebil]

Hi @Angélica Luz we have the same problem with a new user in our company. The email is [Removed by moderators]. THX

[Angélica Luz]

Hello @Johannes Welebil,

Thank you for reaching out to the Community!

The email address was on the suppression list due to the following error:

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [DB5EUR01FT013.eop-EUR01.prod.protection.outlook.com] 

I removed this bounce and the notifications should work now.

Kind regards,
Angélica

[Elijah Lopez]

Hey @Angélica Luz I have the same issue. Can you check [Removed by moderators]?

[Angélica Luz]

Hi @Elijah Lopez,

Welcome to the Community!

There was a bounce on the email address due to the following error:

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [MW2NAM04FT033.eop-NAM04.prod.protection.outlook.com]

I removed it and it should work now.

Kind regards,
Angélica

[Nicolas Steck Salgado]

@Angélica Luz

Hey, I have the same issue trying to join Jira, the verification mail never arrives, could you help me?

[Angélica Luz]

Hello @Nicolas Steck Salgado,

Welcome to the Community!

There was a bounce on your email address:

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp

I removed it and the notifications should work now.

Kind regards,
Angélica

[Zachary Lewis]

@Angélica Luz A couple of users from my organization haven't been able to receive the verification email.

[Removed by moderators]

Any ideas why? 

[Angélica Luz]

Hi @Zachary Lewis 

Welcome to the Atlassian Community!

Both email addresses were on the suppression list due to the following errors:

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [DM6NAM04FT066.eop-NAM04.prod.protection.outlook.com]

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [MW2NAM04FT068.eop-NAM04.prod.protection.outlook.com]

I removed the bounces and the verification email should be delivered now.

Kind regards,
Angélica

[Megan Unzelman]

@Angélica Luz  I am also having the same problem, trying to create an account through my employer and unable to receive any verification emails (confluence and Jira). Could you assist with email [Removed by moderators]. 

[Angélica Luz]

Hi @Megan Unzelman,

Welcome to the Atlassian Community!

There was a bounce on the email address, that's why the notification was not delivered:

550: 550 #5.1.0 Address rejected.

I removed it and it should work now.

Kind regards,
Angélica

[Hitesh Soni]

Hi @Angélica Luz , I also have the same problem. Trying to set up a new Jira account for my work but have not received the verification email.

[Angélica Luz]

Hi @Hitesh Soni,

Welcome to the Atlassian Community!

I checked your email address on our tools and it didn't return any blocks or bounces that we can remove from our side.

Further checking, it shows this block on your side:

550 {base64} Blocked - see https://www.spamcop.net/bl.shtml?a.b.c.d. - https://community.mimecast.com/docs/DOC-1369#550 [Nzva1E4VPEi6JWV2cZPBZg.uk221]

In this case, it would be necessary to whitelist our domains and IPs and confirm with your IT department what may be blocking our notifications.

• IP addresses and domains for Atlassian cloud products 

Kind regards,
Angélica

[cirospaciari]

@Angélica Luz I have i not receiving any email for [removed by administrators] and i cannot access my account, i cant even open a support ticket without login! how can i receive the verification email in my [removed by administrators] email?

[Angélica Luz]

Hello @cirospaciari, 

Welcome to Atlassian Community!

Checking your email on our tools and there was a bounce due to the following error:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser q25-v6si5690394edi.5 - gsmtp 

I removed the bounce and it should work now.

Please, take your time to test and let us know it goes.

Kind regards,
Angélica

[cirospaciari]

@Angélica Luz  now i get the verification code and can login! thanks!