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Atlassian Companion not installing

Lillian Shibata-Salley
Lillian Shibata-Salley Oct 24, 2019

Got a new work laptop and trying to load Companion addon but it doesn't load. Any suggestions? 

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Oct 24, 2019 • edited

Hi @Lillian Shibata-Salley 

Is it a Linux, Mac or Windows notebook? Are you getting any error messages?

Make sure your work hasn't restricted software installations on your notebook. If it is the case, you probably need to ask the IT of your work.

Best Regards
Nick

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Lillian Shibata-Salley
Lillian Shibata-Salley Oct 24, 2019

Thanks for your quick response -Windows notebook and no error message at all. I just installed Visio so no restrictions.

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Oct 24, 2019

Try again and restart the notebook, then download the latest version of the Companion from https://confluence.atlassian.com/doc/atlassian-companion-app-release-notes-958455712.html and try again.

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Lillian Shibata-Salley
Lillian Shibata-Salley Oct 24, 2019

Thanks - tried it and now when I open it, it shows up in my Task Manager 2x for a second and disappears and nothing happens - I uninstalled and reinstalled, restarted as well.

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Lillian Shibata-Salley
Lillian Shibata-Salley Oct 24, 2019

I went ahead and created a support ticket. Thanks for trying!

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Oct 24, 2019

You are welcome. That's what the community is for. :)

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