Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Atlassian Access issues / Authentication Policy missmatch ?/ SSO issue

Hi all,


maybe you can help me:

I have migrated 2 Organisation:

  • Orga A and Orga B
  • Orga A has Atlassian in place.
  • Login to atlassian is done via SSO.

I want to connect users from Orga B to Atlassian Access as well.

I have successfully verified the B-Domain and claimed their users.

  • SSO login to Orga A works
  • SSO login to Orga B does not work

However when trying to access the Orga-B via Atlassian-SSO the login does not work:

https://id.atlassian.com/login/callback?error=unauthorized&error_description=authentication-policy-strategy-mismatch%3FcurrentConnection%xxxxxxxxx%26policyConnection%3Dnull&state=https%3A%2F%2Fstart.atlassian.com%2F

Due to the URL Error I thought this might be related to "recently" released feature "Authentication policies" atlassian released end of last year (https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/)
Keep in mind OrgaA has been created before October2020 and OrgaB just recently

 

In general the SAML connection between our IDP and Atlassian works: 

When updating e.g. the Email addr in the IDP for a user in OrgaB the Email addr will indeed be updated in the user management. 

 

thanks in advance for your help

Felix

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

See Atlassian Access in action - Live Demo

Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...

112 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you