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Atlassian Access issues / Authentication Policy missmatch ?/ SSO issue

Hi all,


maybe you can help me:

I have migrated 2 Organisation:

  • Orga A and Orga B
  • Orga A has Atlassian in place.
  • Login to atlassian is done via SSO.

I want to connect users from Orga B to Atlassian Access as well.

I have successfully verified the B-Domain and claimed their users.

  • SSO login to Orga A works
  • SSO login to Orga B does not work

However when trying to access the Orga-B via Atlassian-SSO the login does not work:

https://id.atlassian.com/login/callback?error=unauthorized&error_description=authentication-policy-strategy-mismatch%3FcurrentConnection%xxxxxxxxx%26policyConnection%3Dnull&state=https%3A%2F%2Fstart.atlassian.com%2F

Due to the URL Error I thought this might be related to "recently" released feature "Authentication policies" atlassian released end of last year (https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/)
Keep in mind OrgaA has been created before October2020 and OrgaB just recently

 

In general the SAML connection between our IDP and Atlassian works: 

When updating e.g. the Email addr in the IDP for a user in OrgaB the Email addr will indeed be updated in the user management. 

 

thanks in advance for your help

Felix

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