Atlassian Access Vs. Main Users

[GCC Consultants]

e have a question on Atlassian access users calculations from our Client  . We need to know what number of users to propose , As per my knowledge that it needs to be = the sum of all users on Atlassian (if a user using both Jira and Confluence considered 1 users for Access)  , but our client has below main licenses

• Jira Software 150 users
• Confluence 50 users
• Jira Service Management 50 agents

what should be Atlassian Access number of users ? as we also know that Jira Service Management has unlimited number of users/requesters , will this change users assumptions of Atlassian Access ?

[Casey · Accepted solution]

If you will choose annual billing, you will be quoted for the 101-200 user tier.

[John Funk · Accepted solution]

Hi @GCC Consultants  - Welcome to the Atlassian Community!

It is the UNIQUE set of Atlassian users in your instance. If all 150 Jira Software Users are also Confluence Users and JSM Agents, then that's your total. But if any of the Confluence users or Agents do not have a JSW license, then you need to add those people on top of the 150. 

[Helena Palys]

Question, Egz.I have 150 Jira users but 100 Atlassian access? what happens for those 50 users? 

[neela peela · Accepted solution]

In your instance, it is the UNIQUE set of Atlassian users. That is your total if all 150 users of the Jira software are also JSM agents and Confluence users. But you must also include any Confluence users or Agents who lack a JSW licence in addition to the 150.

[GCC Consultants · Accepted solution]

Please i need your feedback if you know on this.