Are Confluence guest user billable in Atlassian Access?

[Cian Mackle]

Hi,

I'm reading up on single space Confluence guests (https://support.atlassian.com/confluence-cloud/docs/what-can-guests-see-and-do-on-confluence/#Guests-have-special-default-space-permissions, currently in beta) and I had a question related to Access billing for guest users.

If I have a managed user who is synced via an external directory that only needs access to a single space in Confluence (and does not have access to any other products in my organization) and I convert them to single space guest will I still be billed for this user in Access? My understanding is that users who do not have access to any products are not billable in Access: https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-atlassian-access/

My question is: Does Confluence guest access count as product access for Access billing purposes? (or is there an aspect of this that I might be missing?). Wondering if anyone has come across this yet or been able to test it?

Many thanks,
Cian

[Mikael Sandberg]

Have a look at this KB, Invite guests for external collaboration.

Guests are free, but you can only have 5 guests per paid user, but the total number cannot exceed the current user limit.