All members for directory group is in access but not in jira

[Pablo Prado]

Hi, 

I want to give some permissions to the users from Atlassian Access and they should be in a default group called "All members for directory" but they are not. In the admin.atlassian.com i can see that the group exists but when i go to my site to the group section it isnt there. 

Does someone knows why?

[Prince Nyeche · Accepted solution]

Hi

If you have SAML enabled, you will need to configure the groups from your SSO providers and not from your Atlassian admin hub.

[Pablo Prado]

Hello,

Yes I know, but the theory says that the group i mentioned is created in jira by default with all the users from the SSO provider.

[Prince Nyeche]

It says that users and groups are synced from your identity provider into your Org (i.e. from your SSO provider into your instance). Definitely, you won't see such group in your Atlassian admin hub.

[Pablo Prado]

I have access to another atlassian site that has Access too and there they have the group i mentioned ,it  was created automatically by Access with the people from Access so...

[Prince Nyeche]

I think that group will be there based on it actually being synced, never had an experience where I had to add users directly into that group or refer to such group after adding users from my SSO admin hub. So back to your question, you should give any default group access (i.e. to any application) from your SSO admin hub which in turn are synced into that group. I don't think it's necessary to add the users to that group as its like  an identifier to any Atlassian group you've provided from your SSO provider.

[Pablo Prado]

so i should wait and eventually that group will appear ?¿

[Prince Nyeche]

Most probably, but are you users not able to access any application after adding them?

[Pablo Prado]

Hi, the problem was that i created the Access with an incorrect user ( without organizations permission) so it wasnt linked Access with my Atlassian site.