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Adding a New user to Atlassian Access


I am trying to add a distro list as a user in BitBucket. I invited the user in BitBucket, but the account isn't appearing in Atlassian Access. My Atlassian Access currently defaults to require SSO and has the domain claimed with user provisioning turned on. 

I can't SSO sign in a distro list and had made a separate authentication policy that does not require SSO. 

Is there a way to manually provision a user in Atlassian Access? If I could reclaim the domain and have Atlassian check for all accounts with that domain that should pick it up as well.


Edit: I see in the audit logs of the account being put in the default Authentication Policy, but checking the policy I don't see the account in there.

1 answer


Any update on this?

We're looking to adopt Jira/Confluence Cloud Premium and are looking to acquiring Access too. I'd like to know if we can set-up user manually before hooking in our identity provider during our proof of concept stage. 


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