Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Add managed users to application

Due to an aborted attempt to move to Cloud years ago, we have a number of employees who already had Atlassian accounts. Those accounts now show up under our Managed Accounts. However, I cannot find a way to add them as users to our applications (currently Jira and Confluence.) They are not available when I use the Add Members in groups. Do I need to re-invite them? If so, will that create a second managed account?

1 answer

1 accepted

0 votes
Answer accepted
Dave Meyer Atlassian Team Dec 21, 2018

Hi @Esther Strom,

That's a great question. We're still working on improving the integration between your Managed Accounts and your Jira and Confluence products. In the meantime, you will need to re-invite them and add them to the groups. It will not create a new account as long as you use the same email address to invite them (accounts are keyed off the email address). All you are doing when you invite a user to your site is "adding" that existing account to your site.

Feel free to reach out to me if you have questions: dmeyer@atlassian.com

Cheers!

Dave

Thanks, @Dave Meyer. So does it work the same way vice versa? We have quite a few newer employees who weren't already here. If I invite them to Jira, will that automatically create the managed account?

Dave Meyer Atlassian Team Dec 21, 2018

@Esther Strom that's correct. Your managed accounts is just a list of all Atlassian Cloud accounts with an email address that belongs to the domain(s) that you have verified. So if you invite someone that doesn't already have an Atlassian account to your Jira, we will create an account and it will be added to your Jira site, and also show up on your managed accounts list in your organization.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

See Atlassian Access in action - Live Demo

Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...

126 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you