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Add managed users to application

Due to an aborted attempt to move to Cloud years ago, we have a number of employees who already had Atlassian accounts. Those accounts now show up under our Managed Accounts. However, I cannot find a way to add them as users to our applications (currently Jira and Confluence.) They are not available when I use the Add Members in groups. Do I need to re-invite them? If so, will that create a second managed account?

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Dave Meyer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 21, 2018

Hi @Esther Strom,

That's a great question. We're still working on improving the integration between your Managed Accounts and your Jira and Confluence products. In the meantime, you will need to re-invite them and add them to the groups. It will not create a new account as long as you use the same email address to invite them (accounts are keyed off the email address). All you are doing when you invite a user to your site is "adding" that existing account to your site.

Feel free to reach out to me if you have questions:



Thanks, @Dave Meyer. So does it work the same way vice versa? We have quite a few newer employees who weren't already here. If I invite them to Jira, will that automatically create the managed account?

Dave Meyer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 21, 2018

@Esther Strom that's correct. Your managed accounts is just a list of all Atlassian Cloud accounts with an email address that belongs to the domain(s) that you have verified. So if you invite someone that doesn't already have an Atlassian account to your Jira, we will create an account and it will be added to your Jira site, and also show up on your managed accounts list in your organization.

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