It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Access revoked after sync to GSuite

Hello

We lost access to our Atlassian site right away we completed the GSuite Sync process.

We still have access to Atlassian account but not to our site (neither to Jira or Confluence).

Any idea how can we get control again of the site?

Thank you very much in advance

1 answer

0 votes
Dave Meyer Atlassian Team Apr 24, 2020

Hi @Lex_Heredia ,

I would recommend contacting Atlassian Support directly to help resolve this situation, they can help diagnose what has gone wrong and disable the G Suite sync temporarily if necessary. https://support.atlassian.com/contact/

Hi Dave, thanks for your replay.
We did it. Helpdesk just fixed the issue. There was nothing to do from our site.

Thanks again 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

We're launching improved navigation for admins

Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...

127 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you