We have a reporting requirement to produce reports based on what region the reporters are from.
We have Atlassian Access syncing with OKTA for user provisioning. OKTA has access to all the data that we have in AD, but none of the location fields within Jira are getting populated?
Can you please advise on how best to get this region / location data into Jira?
Did you have any luck with this?
One solution I can think of is to use an app like Elements Connect.
Elements Connect can connect to an external data source, e.g. the OKTA REST APIs, or some other exposure of your user data (maybe you're in Azure AD). Once a user creates an issue, the connected "Region" field will then automatically update based on the corresponding data as pulled from your user directory, based on data in the reporter field.
Hope that helps,