Tips and Tricks: Organization Admin Permissions and Changes

lauren
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 24, 2019

We've heard a few questions about the process for adding and removing Organization Admins. 

Here's a quick summary of Organizations, adding and removing Org Admins, and Org Admin permissions. Also, don't forget to check out our documentation on Organizations and documentation on Org Admin permissions

 

1. What is an “Organization Admin”? How are they different from “Site Admins”?

Organization admins have the highest level of administration privileges in Atlassian cloud. Site admins are one level below organization admins. We introduced organizations recently as a place for you to view all of your Atlassian sites and products. Organizations are also the place to configure global settings that apply to all your Atlassian sites, for example, verifying a domain and managing your user’s global Atlassian account, or enforcing a security policy on your users. When your site is associated with an organization, all the organization admins also become site admins of that site. Site administration hasn’t changed, and site admins can control user access to the site, login as the user, and login as the user. All these actions are specific to the context of the site.

2. How do I grant user "Organization Admin" rights?

Only an organization admin can add another organization admin. You can make anyone who has an Atlassian account an organization admin. These are the steps:

  1. Log in to your desired organization at admin.atlassian.com.

  2. Choose Settings on the left, then Administrators.

    (While we make updates to the admin experience, you may not need to click Settings to get to Administrators.)

  3. Click Add administrators.

  4. Enter an Atlassian account email address and click Grant access.

Note: if you have sites associated with the organization, the organization admin will be added as site admins for those sites.

3. Deactivating an organization admin

Currently, only an organization admin can remove another organization admin.

To revoke organization admin access, you first need to remove the desired user from the organization. An organization admin can remove this user from the organization by:

  1. Going to admin.atlassian.com

  2. Click on the desired organization

  3. Click on Settings

  4. Click on Administrators

  5. Click on Remove the admin

If there was only one organization admin and that org admin has left the company without adding a replacement, you will need to open a support ticket so that someone from Atlassian can replace your organization admin.

4. Deactivating an organization and site admin account

Currently, only an organization admin can remove a another organization admin and site admin.

To revoke organization admin access, you first need to remove the desired user from the organization. An organization admin can remove this user from the organization by:

  1. Going to admin.atlassian.com

  2. Click on the desired organization

  3. Click on Settings

  4. Click on Administrators

  5. Click on Remove the admin

To revote the site admin privileges of the desired user, you need to remove the group site-admins of their profile by:

  1. Go to your admin portal

  2. Click on users

  3. Click on the name of the desired account

  4. Scroll down to groups and remove them from the site-admin group (or any other groups that are for site admins)

After they have been removed from the groups, you will be able to revoke their access or delete their account. Go back to the site administration portal and remove the user, just make sure that the group site-admin was removed before revoking the access.

How Could I remove Organizations I created in the past

Currently, it's not possible to delete an organization. However, having an organization with no configuration does not affect your site and usage of Atlassian products in any way. We have a feature request suggesting the implementation of this ability:
https://jira.atlassian.com/browse/ACCESS-81
Please, click on vote and watch in order to hear about updates on the development cycle.

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